Help center
Quick answers to the questions we hear most. Can't find what you need? Jump to Contact at the bottom. A real human replies.
Getting started
How does it work?
Paste your website URL and pick a digital character. Ad Clanker writes the script, generates a voiceover, builds the scene, and renders a 15-second 9:16 UGC-style video ad in about 3 minutes.
Do I need to film anything or be on camera?
No. Pick a digital character from a library of 5,894. You never film.
What do I get?
A 15-second vertical MP4 you can download and post to TikTok, Instagram/Meta, or YouTube Shorts.
Editing your ad
Can I change the script?
Yes. Do it for me reads your website and offers ad ideas to pick from, then lets you change the tone with chips or AI Edit. You can also brainstorm your own idea or write your own prompt, and edit any field and regenerate.
Can I pick the voice?
Yes. Each character has a default voice, and you can choose any voice from the catalog and regenerate the voiceover.
The ad isn't quite right. What do I do?
Hit "Not happy? Try again" and list what you didn't like. It rewrites the script to fix those points, and you render again. Each regeneration uses one ad credit.
What if a render fails?
A render that fails does not use a credit. The ad slot is returned to you, and you can try again.
Billing & plans
How do plans work?
Monthly or annual subscriptions with a set number of ads per period; annual grants the whole year's quota up front. Every generation, including a retry, uses one ad credit.
How do I cancel?
One click from your dashboard billing page. No email, no retention flow. You keep remaining ads through the end of the period you paid for.
Do you offer refunds?
See our Refund policy for the details.
Is there a free plan?
No. Every ad costs real GPU time, so there's no free tier. A one-time credit pack lets you try it for $69.
Posting & disclosure
Do I need to label the ad as AI?
Yes on most platforms. See our AI disclosure guide.
How do I post it?
See our posting guide for TikTok, Meta, and YouTube.
Contact
Still stuck?
Use the help bubble at the bottom right. A real human replies.